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Frequently Asked Questions

Answers to common questions about Blue Haven Pools outdoor kitchen packages, configuration options, ordering, delivery, installation coordination, and ongoing care.

Where should I start?

Start with Standard Packages when you want a defined outdoor kitchen size with guided finish and component choices. Use the custom configurator, or work with your Blue Haven Pools designer, when the project needs a larger layout or more specific appliance and storage planning.

What are the standard package sizes?

The standard package lineup includes the 71" Retreat, 92" Harbor, and 92" Escape. Each pre-assembled package gives you a different footprint and included appliance mix.

What can I customize?

Standard package choices are limited to the available grill location, storage option, base finish, countertop finish, and gas type for that model. Projects that need a larger layout or broader appliance and storage planning should use the custom configurator.

Are appliances included?

Each standard package includes its listed grill and grill cover. The 92" Escape also includes a 24-inch outdoor refrigerator. Available storage configurations and other included components vary by model, so review the product page for exact details.

When should I use the custom configurator?

Use the custom configurator when the standard packages do not match the size, layout, or component mix for the project. It is intended for larger or more tailored kitchens where you need to explore additional storage, appliance, and layout options.

How does ordering work?

Once you’ve made your selections, submit your configuration to Blue Haven. A representative will confirm pricing, availability, delivery details, and the next steps to complete your order.

Will I receive a confirmation after submitting?

Yes. You’ll receive confirmation details after submission, including a reference number when one is available. Keep that information handy if you contact Blue Haven about your configuration.

Can I change selections after submission?

Changes may be possible before production or fulfillment begins. Contact your Blue Haven representative as soon as possible if you need to update the size, finishes, appliances, contact information, or delivery details.

How are delivery and installation handled?

Delivery and installation are coordinated through the Blue Haven Pools process. Large outdoor kitchen components may require freight handling, job-site access planning, and a prepared installation area before delivery day.

What should be ready before installation?

The kitchen should be installed on a flat, stable, finished surface with the required clearance and utility access confirmed in advance. Gas, electrical, water, or drainage connections should be handled by qualified professionals according to local requirements.

Can items arrive separately?

Depending on your configuration, appliances, accessories, and kitchen components may arrive separately. Your Blue Haven representative can confirm the expected delivery sequence for your order.

What should I check when the order arrives?

Inspect packaging and components before signing delivery paperwork when possible. Note visible damage on the delivery receipt, take clear photos, and keep packaging until any issue has been reviewed.

How do I care for my outdoor kitchen?

Clean exterior surfaces with mild soap and water, avoid abrasive cleaners, and follow the care instructions for the selected appliances and finishes. Use covers or other protection during extended periods of non-use when recommended for the configuration.

What warranty applies?

Warranty coverage can vary by kitchen component, finish, and appliance manufacturer. Review your order documentation and appliance materials for the applicable terms, and contact your Blue Haven representative with any questions.

Who should I contact with questions?

Start with your Blue Haven designer or representative. They can help with package selection, configuration questions, pricing, order status, delivery coordination, and support after submission.